kartel69 Platform Privacy Notice
This page describes what we collect when you use kartel69 and how we keep that data protected.
We at kartel69 process personal information to operate our sportsbook, live-dealer games, and slot services across supported jurisdictions. Your data is encrypted, stored securely, and shared only with trusted processors who help us run the platform. We do not sell your information to marketers or advertisers.
Our servers may sit outside your jurisdiction; however, we comply with standard data protection practices globally. This notice applies to all users accessing kartel69 from anywhere our service is available.
What we collect on kartel69
When you create an account with us, we collect your full name, email address, phone number, and date of birth. We also request a government-issued identity document (passport, national ID, or driver's license) to verify your age and residence. This verification process ensures compliance with local regulations in Jakarta, Surabaya, Bandung, and other supported regions.
During play, we collect data about your deposits, withdrawals, and game history. If you fund your account via DANA, e-wallet, mobile banking, local payment, online payment, or e-walletpayment information flows directly between your wallet provider and our payment processor; we do not store your wallet credentials or PIN. For bank deposits to mobile banking, local payment, online payment, or e-wallet virtual accounts, we record only the transaction reference and timestamp.
We also collect technical data: your device type (mobile, tablet, desktop), browser version, IP address, and pages you visit on kartel69. This helps us troubleshoot technical issues, detect fraud, and optimise the platform's performance. If you contact our support team, we keep records of your conversation and any attachments.
Cookies and tracking on kartel69
We use session cookies to keep you logged in and functional cookies to remember your language and display settings. We do not use tracking cookies for advertising. Third-party analytics tools may collect anonymised usage data to help us improve the platform.
How we use your data on kartel69
Our primary purpose is to operate and secure your account. We verify your identity to prevent fraud, money laundering, and underage access. We process deposits and withdrawals using your payment information and send confirmation emails or SMS. We review game history to detect collusion or system abuse.
We also use your data to contact you about account updates, platform changes, promotional offers (if you opt in), and regulatory notices. During major events—Liga 1 matches, Piala Indonesia finals, Champions League fixtures—we may send push notifications or emails about special betting markets or live-dealer tournaments. You can opt out of marketing communications at any time in your account settings.
We retain your data for as long as your account is active. After you close your account, we keep transaction records and identity verification documents for a minimum of five years to meet legal and regulatory obligations. We delete personal email history and support chat logs after 12 months of account closure.
Third parties and data sharing
Our payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive only the minimum data needed to complete transactions. Our identity verification partner may access your government ID and photo to confirm your age; we do not share this with anyone else. Our live-dealer studios in professional broadcast facilities record video and audio during table sessions, but these recordings are used only for quality assurance and dispute resolution.
We do not share your information with third parties for marketing, analytics, or profit-sharing without explicit consent. If we are legally required to disclose your data (by court order or regulatory investigation), we will notify you unless prohibited by law.
Your rights regarding kartel69 data
You have the right to request a copy of all personal data we hold about you. Contact our support team with your account username and identity document, and we will provide a downloadable archive within 15 business days. You also have the right to request correction of inaccurate data (for example, if your phone number is wrong) or deletion of non-essential information, subject to legal retention obligations.
If you believe we have breached your privacy, you may submit a formal complaint to our support team. We will investigate within 30 days and provide a response. Your complaint will not affect your account or game balance.
Security and data retention on kartel69
We encrypt all data in transit using TLS protocol and store sensitive information in encrypted databases. Our infrastructure undergoes regular security audits. Access to your personal data is restricted to kartel69 staff who need it to serve you (support agents, compliance officers, payment processors).
Despite our security measures, no system is completely risk-free. If we detect a data breach affecting kartel69 users, we will notify affected individuals within 72 hours and describe the nature of the breach, affected data categories, and steps we are taking to mitigate harm.
Changes to this privacy notice are effective immediately upon publication on kartel69. We will announce material changes via email or in-app notification. Continued use of our platform after an update constitutes acceptance of the revised terms. If you have questions about our privacy practices, contact our support team during business hours (Monday–Friday, 09:00–18:00 Jakarta time).